FOR FIRST TIME USER GUIDE

Our store has a wide collection of Silk Sarees favoring your taste.You can search for sarees, lehangs,

or salwar suits by using our Search engine by specifying the required product type, color, and the price

range. The Search engine will then fetch you the items that suit your given criteria and display them.

You can add the items of your preference to the cart by clicking the add to cart link( ). Once

the cart is full, the items in the cart should be submitted for billing or deleted from the cart for new items

to be added to the cart.

To view the items in your cart, you have to click the “Shopping Cart” button available on top of each

page. This will display to you the items that are currently available in your shopping cart. The Shopping

cart allows you to delete any/all of the items available in your cart.

You can finish shopping or continue shopping by clicking any one of the buttons. On clicking the button

labeled “checkout” a page appears, requesting you to choose between the options “Checkout as Guest or

Register” or “Login” (note: if you have already signed in, this will not appear). Selecting the first option

will ask you to fill up your personal details. The Address you give here will be treated as the Billing

address and the Email Address that you provide will be taken as your Customer Mail ID

( Important: Please do provide your valid mail address, for all further communications will be

addressed to this mail address. Visit our Privacy Policy page for further details).

After finishing the Customer profile you will be prompted for Shipping Information. After completing the

form you must choose the payment option according to your convenience. Currently, we accept payment

by Credit Card / Debit Card (Visa or Master) or Amex.

On successful completion of the delivery and payment details, the Final Order Details page is shown to

the customer.

Kindly give us one week for delivering any of the items purchased in the web store.

WISHLIST

Wishlist holds the list of items that a customer has chosen and wishes to buy at a later stage. Customer’s

can then access their wishlist and review their chosen items. For using this service customers are required

to create a login at ishasilks.com

Henceforth, they can login to their account and can add items to their wishlist by clicking the Wishlist

button as they browse through the site. The items in the wishlist can be reviewed at a later session by

logging on to their account using the (Wishlist) and customers can then proceed to buy them. (Note :

Selecting an item to the wishlist does not gaurantee the availability of the item for purchase at any point of

time)

PAYMENT OPTIONS

Payment Using Credit Card/ Debit Card

This Credit Card facility is available for shopping the items only under Online Shop. The Credit Card

currently accepted by the sites are and Amex cards only. Our Credit Card Transactions are

handled by CC Avenue and Paypal Payment Gateway using Secured Socket Layers. Currently we accept

payments in INR only. buyer If you use a Non-INR currency Credit Card for purchasing in our site, our

bank will automatically convert it to your home currency based on today exchange rates. Your Credit

Card Company may also charge the currency conversion fee for this service and your final price may be

affected by such fees. IshaSilks.com is not responsible for such charges as they are entire responsibility of

the buyer.

CHANGING PERSONAL PROFILE

Customers who wish to register with us are required to provide their profile while registering with us. This

profile can be modified at a later stage by logging into their account using the link( My Account ) and

clicking on the ( Account Information ) link.

CHANGING PASSWORD

Customers who have registered with us, maintain a customer mail id and a password to their account. This

password can be changed by logging on to their account using the link (My Account) and clicking on the

(Account Information).

FORGOT PASSWORD

Customers who have registered with us, maintain a customer mail id and a password to their account. If a

customer has forgotten his/her password, they can click on the “Forgot Your Password” link present in the

customer login page and submit their customer mail id. A mail containing the customer’s password would

be sent to mail address present as the customer’s mail id.

VIEW ORDER STATUS

The customer can view the status of his/her order by logging into the account using the link “My

Account”.

CANCEL ORDER / ITEM

After placing an order with us, the customer can cancel the whole order or a single item in the order by

sending a mail to [email protected] Only exception to this is when the order status is “Delivered” or

the “Order is in Process”.

CHANGING DELIVERY DETAILS

The delivery details for an order can be changed only by sending a mail to [email protected] The

delivery details can be changed only if the order status is not “Delivered” or “Order in Process”.

CANCELLING ACCOUNT

If a customer wishes to cancel his/her account, he/she is requested to mail to

[email protected]

SHOPPING CART

You can add the items of your preference to the cart by clicking the add to cart link ( ). Once

the cart is full, the items in the cart should be submitted for billing or deleted from the cart for new items

to be added to the cart.

BROWSE THROUGH VARIOUS COLLECTION

Our store has different product type such as Sarees. The Sarees has different sub types such as Wedding

Sarees and Party Wear.

SEARCH

Our site is powered by search engine by which you can search our collection to get the appropriate

garments satisfying your requirement. We also have Color option and Price option. According to the

options selected by user the search engine produces the result.

TRACKING YOUR ORDER

Once customers place an order with us, they can track their orders by logging into their account and can

view the current status of their order. After their orders are dispatched, they are provided with the tracking

numbers using which they can track their shipment in the shipment agency’s website.

SHIPPING CHARGES AND POLICIES

Shipment charges depend on the weight of the goods which would be displayed to the customer in the

Final Order Details page.

For Items Purchased under Online Shop if delivery address is in California state, then 8% state tax is

applicable. Approximate charges for UPS ground shipping is $15. Delivery times vary, depending on the

availability. For further clarifications, please mail to

[email protected]

DELIVERY SCHEDULE

Please note that we are currently offering delivery in more than 95 countries through out the world.

India: We will need 5 working days from the date of confirmation of order to deliver the goods in India.

Other Countries: We will need 10 working days from the date of confirmation of order to deliver the

sarees in other countries. Please note that the sarees will be sent from India.

For Abroad countries, we deliver the shipments through DHL worldwide. As soon as we dispatch

the sarees, we provide you with the Shipments Airway bill number. You can track your shipments

at www.bluedart.com or www.dhl.com

In case, there is no Courier Service to the address mentioned, the consignment will be sent through Indian

Speed Post OR Registered Post.

NOTE: Please note that if the payment mode is through Cheques and Demand Draft, the order will be

processed after the cheque has been realised.