What is Isha’s return policy?

In Case of any manufacturing defect in the product received, kindly contact our customer care within 7 days of delivery, and we will help you  get a replacement .

Product specific policies:

– Damages due to misuse of product Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

– Products with tampered or missing serial / UPC numbers

– Any product that is returned without all original packaging and accessories, and all other items originally included with the product(s) delivered

– Any Merchandise that have been altered, laundered or worn will not be taken back.

Copy of the invoice should also be sent along with goods returned. Shipping charges for all returns will be borne by the customer.

 

How do I exchange clothing if I am not satisfied with?

  • Reach out to Ishasilks customer care at [email protected] within 7 days from the receipt of order to get a confirmation on the return/refund eligibility of the order.
  • One of our executive will get in touch, in order to process the return/exchange request.
  • A confirmation mail would be sent to the customer, confirming the return/exchange request.
  • Return pick-up will be facilitated by the Ishasilks customer care team with 3 business days from the date of return/exchange confirmation.
  • Customers are requested not to return the products through any personal mode other than the return facility provided by Ishasilks as this may hamper/delay the refund/exchange process
  • Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the customer in advance.

How do I cancel an order?

You can cancel your order online only if the product has not been shipped or is in process of shipping.

In case your product has been shipped but has not yet been delivered, to cancel Contact Us and the shipment charges will be applicable. In order to cancel an item in your order please contact customer care.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and issue a credit note to you. You will be notified of the same.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and issue a credit note to you. You will be notified of the same.